FAQ

If you've got questions, we've got answers!

To access your account on-line, go to the Customer Login page.
We can receive payments 3 ways:

  1. If you are set up on Credit, Debit or ACH payments, your payments will be taken against the method assigned automatically each month until all of your payments have been made.
  2. If you are set up on Invoice, mail payment to the address indicated on your Invoice.
  3. You can make additional payments online by logging in via Customer Login or by calling us toll-free at 877-300-5896

If you wish to cancel your contract/policy, you must contact the company that sold you the contract/policy.  The company that sold you the contract/policy will notify FiStream, Inc. that you have cancelled.  Until the company receives proper documentation for cancellation and notifies FiStream, Inc. of your wish to cancel, you are obligated to continue making payments on your account.

To file a claim you must contact your contract/policy administrator.   Administrator contact information can be found on the notice of acceptance sent by FiStream as well as in your contract/policy documents.  Please refer to these documents for claim contact information and procedures for filing a claim.

You can check your current balance by logging into our Customer Login page.

Your account with FiStream, Inc. can be paid off early at any time without a pre-payment penalty. To pay your account in full, log in via Customer Login or call us toll-free at 877-300-5896.

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